[Intro] Watch out— Not every answer’s right Pick the best, not the first insight [Verse 1] Says “improve SLA”—sounds nice But experience matters, think twice System uptime might look clean User unhappy? That’s not the scene “Rebuild everything from the ground” Wrong approach, don’t fall down Start where you are, don’t erase Use what works, improve in place [Hook] Trap check—what’s the catch? Best answer wins the match Simple beats complex design Value always beats the line [Verse 2] Incident digging deep all day? Wrong move, that’s Problem’s way Incident fast, restore the flow Problem asks why below “Automate everything right now!” Danger zone, don’t allow Optimize THEN automate Control first, then accelerate [Hook] Trap check—what’s the catch? Best answer wins the match Simple beats complex design Value always beats the line [Breakdown] “Focus on internal team” No—user value is the theme “Work alone to go fast” No—collaboration lasts “Think only one small part” No—holistic from the start End-to-end is how you see That’s the ITIL strategy [Final Hook] If it’s rigid, it’s probably wrong If it ignores users, don’t go along If it’s complex, step away Simple value wins the day [Outro] Spot the trap, read between That’s how you pass, clean and lean
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