They rolled it out on a Friday night Promised speed, clarity, and promised, light. New buttons shine, new dashboard gleams Flow-through promising completion dreams It’s smarter now, it learns your way But failed the goal the very next day It logs requests but it won’t log sense Builds a wall with an added expense The system’s upgraded, but it won’t run right, Thinking it spins in circles without an end in sight Every ticket’s urgent, every fix is delayed In an automated world, it can’t automate Work orders vanish, reappear as clones Assigned to ghosts with unlisted phones Dropdown menus like a maze of doubt I click submit but can’t find my way out A new ticket submitted through helpdesk tools, Escalated twice, returned by scripted rules. Auto response says please try again That familiarity feels like an old friend. The system’s upgraded, but it’s broken inside A new coat of paint covered the bugs that thrive Green checkmarks lie, red errors wait, In an automated world that can’t automate. The system’s upgraded, efficiency sold, But the fixes are manual, the logic is old. Every promise stamped with a patch-note date, It’s an automated world that can’t automate Loading… loading… still almost there Progress bar frozen in midair Loading… loading… still almost there Progress bar frozen, it’s just sitting there
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