Intro (Sales Rep – spoken, smooth) Hey, how are you today? (beat) Good—good, I like your shirt by the way. Yeah, it stands out. My name is Jordan Miles, I’m out here with AT&T, We just finished some updates to the 5G towers in the Metairie area, So I’m just checking in, making sure everyone’s getting the best value. (Smile. Eye contact. Enthusiasm.) ⸻ Verse 1 – Discovery Sales Rep: Just curious—who’s your cell phone provider right now? Verizon? Or T-Mobile? Customer: Verizon. Sales Rep: Okay—yeah, they’re not a bad company at all. How many phones do you have on that account? Customer: Two. Sales Rep: Got it. Are you more of an Apple person or Samsung? Customer: Apple. Sales Rep: Perfect. What phone are you currently using? Customer: iPhone 12. (MST – slow down, intentional pause) ⸻ Pre-Chorus – Transition Sales Rep (confident): Alright—based on what you just told me, I actually have the perfect plan for you. ⸻ Chorus – Presentation Begins I’m gonna keep this short and simple, Show you how we can help you today, Plan, device, promotions— All lined up the right way. I’m talking coverage, savings, value you can see, This isn’t pressure— This is opportunity. ⸻ Verse 2 – The Offer Here’s what we’re looking at: ✔️ A plan that fits how you actually use your phone ✔️ A new device option—same ecosystem you already know ✔️ Promotions stacked the smart way We can trade in your current phone And get you a new one— Or, if you don’t want to trade, There’s tiered pricing with no-trade discounts too. You can port your number over And qualify for a port-in credit, We can bundle the lines together So your bill comes out lower and cleaner. BYOD? Bring your own device—we do that too. ⸻ Chorus – Approval Language This is cost-effective, This is streamlined, This is approved-value execution, Designed with you in mind. ⸻ Transition – The Close Sales Rep: Want to know the best part? Nothing changes today. All we’re doing is: • Picking the phone • Choosing the color • Storage and size • And reviewing the taxes If you like what you see, We pull the trigger— And I’ll have your equipment at your doorstep In 24 to 48 hours. Do you have your ID on you? ⸻ Bridge – Objection & Rebuttal Customer: I just want to think about it. Sales Rep (calm, confident): Totally fair—and here’s why people move forward now: These promotions are time-sensitive, Your trade-in value is strongest today, And nothing activates until you approve it. Worst case? You’ve locked in options. Best case? You’re saving money with better service. (Slow. Assured.) ⸻ Verse 3 – SARAH Rehash Sales Rep: So Sarah, just to recap— We’re improving your coverage, Lowering your overall cost, And upgrading your device. Next step is PACT— And this is important. ⸻ PACT Breakdown (Spoken Rhythm Section) P – Proration: Your first bill may be higher— That’s just alignment, not extra cost. A – Activation fees: Standard, one-time, fully disclosed. C – Credits: That’s your trade-in or port-in credit Applied over time. T – Trade-in: We value your device And apply that value correctly. That’s PACT. Transparent. Approved. Predictable. ⸻ Final Chorus – Close Energy Smile. Eye contact. Enthusiasm. KISS—keep it short and simple. Trade in, trade up, step ahead, New phone, same number, better spread. This is how we win— Professional. Clean. Clear. When it makes sense, We move forward here. ⸻ Outro (Sales Rep – confident) So Sarah— Let’s get this started. I’ll take care of the rest. Close of business. ✅
