[Intro] Thank you for calling. Your call is important. ... Please hold. [Verse 1] I called about a simple thing A number missing from a bill She listened for a minute, then Said, “Someone else can help you still” A little click, a little tone A cheerful voice I'd never known “Before we start, confirm your name” I did Then did the same again [Pre-Chorus] Press one Press two Press three to disagree For all remaining options Please remain with me [Chorus] Please hold We'll transfer you Someone else will know what to do Please hold Stay on the line Your call is important Number forty-nine Please hold Don't go away Someone will be with you Someday [Verse 2] Department six said, “Not with us” Department eight said, “Try below” Department three required a code Department twelve said, “We don't know” I gave my date of birth again My postcode and my mother's name A pleasant voice apologized Then sent me back To number five [Pre-Chorus] Press four Press nine Press nine to hear once more For technical assistance Please call the number you called before [Chorus] Please hold We'll transfer you Someone else will know what to do Please hold Stay on the line Your call is important Number forty-nine Please hold Don't go away Someone will be with you Someday [Bridge] Department four. Department nine. Back to four. Please hold. Department eight. Department five. Back to nine. You're doing fine. [Glitch Break] Your reference number is: Seven. Four. Seven. Four. Seven. Four. Seven... ... I'm sorry. I didn't understand that. [Verse 3] At some point someone asked me why I'd called them in the first place I opened up my mouth to speak And nothing came. A pause. A click. Then from the other end I heard A tired voice I recognized: “Thank you for calling. How can I help?” ... It was mine. [Final Chorus] Please hold We'll transfer you Someone else will know what to do Please hold Stay on the line Your call is important Number forty-nine Please hold Don't go away Someone will be with you Someday Please hold Please hold Please hold [Voices overlapping] Please hold Please hold Please hold Please hold [Outro] Your estimated waiting time is: ... One minute. [Silence] Your estimated waiting time is: ... One minute.
