[Intro, calmly spoken] "The first shelter..." [Verse 1, singing] "It goes against policy." Politeness within the cruelty. To be unanswerable was their habit. Their indifference--a quiet static, Before closing the door... Their volunteers chose silence, Not "yes", "no", or directness. Their inactions caused the resentment. [Chorus] Hiding behind a clipboard, Their inefficiency ignored, A simple request. Their customer service has flaws. Too rigid in their rules and laws. [Verse 2, spoken calmly] "The second shelter..." [sung] Colder than the phone call, It didn't matter to them at all. You did everything correctly... After a week of waiting, All that anticipating, All three, adopted separately. You returned home with nothing. The process completed itself. [Chorus] Hiding behind a clipboard, Their inefficiency ignored, A simple request. Their customer service has flaws. Too rigid in their rules and laws. [Bridge] This is more about them than you. I don't understand what you're going through... [Final Chorus] Hiding behind a clipboard, Their inefficiency ignored, All of your requests. Their customer service has flaws. Too rigid in their rules and laws. [Outro] A cold system, Operating on minimum... A cold system, Operating on minimum...
