Four Cities, One Desk | Senior Manager, IT Operations @ Suno

**Verse 1** Cambridge wakes up first, SF's still asleep LA's got a question, New York's in deep Four cities running on the systems that I own Nobody notices a thing when it's running right, alone **Pre-Chorus** Not the one who answers every single ticket I'm the one who builds the desk, and makes it stick **Chorus** Four cities, one desk, one way we run Okta, endpoints, Slack — every piece as one Network, A/V, Tailscale underneath Ownership named clear, nothing left beneath I don't need to be the smartest in the room Just know enough to ask the question, set the tune **Verse 2** Hired an engineer, gave 'em a real 1:1 Feedback that's honest, growth that's actually done Vendors on the line, held to what they swore MSPs and integrators, I know what's in store **Pre-Chorus** Not the one who answers every single ticket I'm the one who builds the desk, and makes it stick **Chorus** Four cities, one desk, one way we run Okta, endpoints, Slack — every piece as one Network, A/V, Tailscale underneath Ownership named clear, nothing left beneath I don't need to be the smartest in the room Just know enough to ask the question, set the tune **Bridge** Automate what we've handled twice before Runbooks good enough to self-serve more One-way door, two-way door, I know the difference well Move fast where it's safe, slow down where it could derail **Outro** Four cities, one desk, quietly running strong Nobody sees the system 'til something goes wrong That's the job — built, not inherited, not loud Just the IT nobody has to think about